Privacy
Policy

Garage Wolves ("we," "us," or "our") is a garage organizing and storage solutions company serving St. Johns, Duval, Clay, Nassau and Flagler Counties, Florida. We're committed to being transparent about how we collect, use, and protect information: whether we receive it through our website, through Facebook and Instagram, or during an in-home service visit.

This Privacy Policy explains our practices clearly. If you have questions, the best way to reach us is through our Facebook page.

01

Information We Collect

Information you provide directly

• Name, phone number, and home or garage address: submitted when you request a quote or book a service via Facebook Messenger, Instagram DMs, or any contact form
• Details about your garage space: size, current condition, goals, shared during consultations or messaging
• Payment method details, handled at time of service; we do not store card numbers

Information collected automatically

• Website usage data via Vercel Analytics: page views, referral source, approximate region, and device type; this data is anonymized and contains no personally identifiable information
• Ad interaction data via the Meta Pixel, if we activate it (it is not currently active): when you visit our website after seeing a Facebook or Instagram ad, Meta may record that interaction for ad performance measurement; this is governed by Meta's own data policy
• Ad interaction data via the Google Ads tag: when you visit our website, Google may record the pages you view and whether you arrived from a Google ad, for ad performance measurement and remarketing; this is governed by Google's own privacy policy
• Website interaction data via Google Analytics: the pages you view, the links you click (for example our phone number or a service page), and whether a quote request was sent from our form; we record only which service and town were selected, never your name, email address, phone number or message; this is governed by Google's own privacy policy
• Spam protection via Cloudflare Turnstile: our contact forms run a short automated check that you are a person and not a bot; to do that Cloudflare receives your IP address and technical details about your browser and device; it is used only to block spam, not for advertising, and is governed by Cloudflare's own privacy policy
• Standard server log data: IP address, browser type, and page visited; retained briefly for security and diagnostics

Information collected during in-home visits

• Photographs of your garage space: taken before and after service for project documentation and, with your consent, marketing use
• Notes about your space and project scope, used only to plan and deliver your service

02

How We Use Your Information

• To schedule, confirm, and deliver garage organizing services
• To communicate with you via Facebook Messenger, Instagram, phone, or text
• To generate quotes and send invoices
• To improve and target our Facebook and Instagram advertising campaigns: including through Meta Custom Audiences, where contact data is hashed before upload and never shared in raw form
• To showcase our work: before-and-after photos may be used in our portfolio, website, or social media (see Section 06 for your opt-out rights)
• To maintain project records and provide follow-up support

03

Analytics & Tracking

Vercel Analytics (active)

Our website is hosted on Vercel and uses Vercel Analytics, a privacy-first analytics tool. It collects anonymous aggregate data: page views, device category, and approximate geographic region, without cookies or fingerprinting. No personally identifiable information is collected or stored by Vercel Analytics. You can review Vercel's privacy practices at vercel.com/legal/privacy-policy.

Google Ads tag (active)

Our website uses the Google Ads tag, provided by Google LLC. It tells Google when someone visits our pages, which lets us measure how our Google ads perform and build audiences of past visitors that our ads can be shown to (remarketing). The tag sets cookies in your browser and sends Google your IP address, browser details, and the pages you view. You can turn off personalized Google ads at myadcenter.google.com, and read how Google uses this data at policies.google.com/technologies/partner-sites. A browser extension that blocks tracking scripts will stop the tag from loading.

Google Analytics (active)

We use Google Analytics 4, provided by Google LLC, through the same Google tag as our ads. It shows us how people use our website in aggregate: which pages are viewed, which links are clicked, how many visitors tap to call or text us, and how many quote requests are sent. When our quote form is sent we record only the service and town you picked, not your name, email address, phone number or message. Google Analytics sets cookies in your browser and processes your IP address, browser details and the pages you view. You can opt out of Google Analytics on all websites with the Google Analytics opt-out browser add-on.

04

Meta / Facebook & Instagram

Garage Wolves advertises on Facebook and Instagram (both owned by Meta Platforms, Inc.) and uses these platforms as our primary customer communication channels. This means:

• Meta Pixel is not currently active on our website. If we turn it on, it is a small piece of code that tells Facebook when visitors arrive from our ads, what pages they view, and helps us measure ad effectiveness and build targeted audiences. Once active, Meta's pixel may set cookies in your browser.
• Facebook Messenger and Instagram DMs are our main booking and quote channels. Messages sent through these platforms are stored on Meta's servers and are governed by Meta's Data Policy.
• Custom Audiences, we may upload hashed contact information (phone number or email) to create Custom Audiences or Lookalike Audiences for advertising. This data is cryptographically hashed before transmission and cannot be reversed by Meta or anyone else.

Reviews shown on this website

The Reviews section of our homepage shows reviews that customers have posted publicly on our Google Business Profile. We copy them from our own profile by hand; they are not pulled in by an automated feed. For each review we show the text, the star rating, the reviewer's first name and last initial, their public Google profile photo where they have one, and the reviewer line Google displays (for example, the number of reviews they have written). We show each review word for word, never edit it, and link the reviewer's name to their public Google profile.

This information is used only to display your review on our website. It is stored as a data file and in the page itself, in our website's source code, and is not sold, shared with advertisers, or used for any other purpose. Because the reviews are copied by hand, editing or deleting your review on Google does not change our website automatically. If you would like your review updated or removed here, or would prefer your name or photo not appear with it, contact us as described in Section 09 and we will do it within 10 business days.

You can manage your Facebook ad preferences, including opting out of interest-based advertising, at facebook.com/adpreferences. To opt out of the Meta Pixel specifically, you can install the Facebook Off-Facebook Activity tool or use a browser extension that blocks tracking pixels.

05

In-Home Visits & On-Site Information

When a Garage Wolves team member visits your property for a quote or service, we handle your space and information with respect and discretion:

• We only access the garage or storage area relevant to the project, we do not enter or photograph any other areas of your home
• We do not photograph security systems, personal documents, vehicles with visible plates, or identifiable personal items
• Project notes (dimensions, condition, storage goals) are kept internally and used solely to plan and execute your project
• Your address is used for scheduling and service delivery only, it is never published or shared with advertisers in identifiable form

For information about before-and-after photography and your opt-out rights, see Section 06 below.

06

Photography & Your Rights

Before-and-after photos are a core part of how we document our work and showcase results to potential clients. By default, we may photograph your garage space during and after a project and use those images in our portfolio, website, and social media advertising.

You can opt out at any time before service begins. Simply let your Garage Wolves contact know in writing (a text, DM, or email is fine) that you prefer no photos be taken or used. Your opt-out decision has no effect on your service, pricing, or priority.

When photos are published, we take the following precautions automatically:

• Street-visible house numbers are obscured or cropped
• Personal mail, sensitive documents, vehicle license plates, and identifiable personal items are removed from frame or blurred
• We do not caption or tag photos with your name or address

If you'd like us to remove a photo already published, contact us through our Facebook page and we'll remove it promptly.

07

Data Sharing

We do not sell your personal information. We share data only in the following limited circumstances:

• Meta Platforms, Inc., for advertising measurement and Custom Audience targeting as described in Section 04; governed by Meta's Data Policy
• Google LLC: for advertising measurement and remarketing through the Google Ads tag, and website analytics through Google Analytics, as described in Section 03; governed by Google's Privacy Policy
• Vercel, Inc., our website host; processes anonymous analytics data as described in Section 03
• Cloudflare, Inc.: for the spam check on our contact forms (Cloudflare Turnstile), as described in Section 01; governed by Cloudflare's Privacy Policy
• Payment processors: when card payments are taken, your payment details are handled directly by the payment processor and are not stored by Garage Wolves
• Legal requirements: we may disclose information if required by law, court order, or to protect the rights and safety of our clients or team

08

Data Retention

We keep project records: contact information, service notes, and before-and-after photos, for up to two years after project completion. This allows us to provide follow-up support, honor any service commitments, and refer to project history if you return as a client.

After two years, records are deleted unless you have an active or ongoing service relationship with us. You may request deletion at any time, see Section 09.

Vercel Analytics data is retained on Vercel's infrastructure per their data retention policies. Meta Pixel data is governed by Meta's own retention schedules, and Google Ads tag data by Google's. Google Analytics data is kept for up to 14 months under the retention setting in our Google Analytics account.

09

Your Rights & Choices

You have the following rights regarding your information:

• Access, request a summary of what personal information we hold about you
• Correction, ask us to correct inaccurate information
• Deletion, request that we delete your contact information and project records from our systems
• Photo removal, request removal of published before-and-after photos featuring your property
• Opt out of marketing, tell us not to use your contact information for Custom Audience advertising on Meta

To exercise any of these rights, contact us through our Facebook page or the contact form on our homepage. We will respond within 10 business days. Fulfilling deletion requests does not affect any legal obligation to retain records for tax or business purposes.

Data deletion requests

To have your personal information deleted, including any Google review, reviewer name and photo shown on this website, send us a message through our Facebook page or the contact form with the words "data deletion" and enough detail for us to find your record (for example, the name on the review or the phone number you contacted us from). We will confirm once it is done, within 10 business days. Deleting a review from our website does not delete it from Google; you control that from your own Google account.

To manage how Meta uses your data for advertising, visit facebook.com/adpreferences.

10

Cookies

The Google Ads tag and Google Analytics (Section 03) set cookies on our website's domain and third-party cookies on Google's, and the Meta Pixel (Section 04), if we activate it, may set third-party cookies in your browser when you visit our site. Beyond those, our website does not set cookies. Vercel Analytics does not use cookies.

You can manage or block cookies through your browser settings. Most browsers allow you to block third-party cookies specifically, which will prevent the Meta Pixel cookie from being set without affecting the rest of your browsing experience on our site. Because the Google Ads tag also sets a cookie on our own domain, blocking third-party cookies alone will not fully stop it; a browser extension that blocks tracking scripts will.

11

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please reach out through our Facebook page, it's the fastest way to get a response from us:

Garage Wolves on Facebook →

We may update this Privacy Policy from time to time. Material changes will be noted with an updated "Last updated" date at the top of this page.